Effective Date: 13/04/2022
At Honey Booster, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our refund and return policy carefully before placing your order.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The product must be unused, unopened, and in its original packaging.
- The return request must be made within 7 days of receiving the product.
- Proof of purchase (order confirmation email or receipt) must be provided.
2. Non-Returnable Items
The following items are not eligible for return:
- Products that have been opened or used.
- Products damaged after delivery due to misuse, neglect, or improper storage.
- Items purchased during a clearance sale or promotional offers, unless defective.
3. Refund Process
If your return is approved, we will process your refund in the following manner:
- Refunds will be issued to the original payment method cash-on-delivery refunds will be processed via bank transfer or mobile banking.
- Refunds will be initiated within 7-10 business days after we receive and inspect the returned product.
4. Return Shipping Costs
- Customers are responsible for the shipping costs associated with returning the product, except in cases where the product is defective or damaged during delivery.
- We recommend using a trackable shipping method to ensure safe delivery.
5. Exchanges
We currently do not offer direct exchanges. If you wish to replace a product, please initiate a return for the original item and place a new order.
6. Damaged or Defective Products
If the product is defective or damaged upon delivery:
- Notify us within 48 hours of receiving the product.
- Provide a clear photo or video of the damaged/defective item as proof.
- Once verified, we will provide a replacement or full refund, including return shipping costs.
7. How to Request a Return or Refund
To initiate a return or refund, please follow these steps:
- Contact our customer service team at contact@newshopbd.xyz or 09638385999.
- Provide your order number, reason for return, and any supporting evidence (e.g., photos of the product).
- Ship the product to the return address provided by our team.
8. Refund Exceptions
Refunds may not be approved if:
- The product does not meet the eligibility criteria outlined above.
- The return request is made after the specified time frame.
- The product is returned without prior approval from our team.
Contact Us
For any questions or concerns regarding this policy, please contact us:
Email: contact@newshopbd.xyz
Phone: 09638385999